TekMed Services

Revenue Cycle Solutions for HealthCare

The business process outsourcing program that helps alleviate providers’ struggles with decreases in revenue and resources. Once patient responsibility has been determined as either private-pay or balance after insurance, TekMed acts as a transparent extension to your business office by creating fully customizable solutions to help you manage your healthcare organization’s in-office responsibilities. This allows your staff to become more efficient and focus on the things that are most important: providing an excellent patient experience and delivering high-quality patient care.

Programs are typically a 30 to 60 day cycle and can then be seamlessly transferred to TekCollect’s 3rd party medical collection program.

Patient Billing & Follow Up

Today’s best practice for physician and hospital billing involves early follow-up by phone as well as sending patient statements.

Patient Statements:

  • Fully Customizable
  • Designed to educate the party on the patient responsible portion of their recent visit
  • Source financial aid eligibility

Follow-up call campaigns:

  • All calls are executed in a non-alienating customer service manner by dedicated personnel at all times
  • Consists of 6 calls over 7 days at preset times during the morning, evening and Saturday to maximize responsible party contact
  • Left messages and Caller ID will direct return calls to our call center and be answered by the same dedicated personnel
  • Payments will be processed or captured on your behalf

Financial Assistance or Charity Care Eligibility:

Once contacted we will be able to immediately identify patients that need financial assistance or charity care. By determining eligibility early, you’ll be significantly more likely to receive your compensation and your practice or hospital will be better equipped to qualify patients for the financial assistance they may need quickly. We can even assist in the application process and submit them back to you.

Pre-Collect

During the early stages of the healthcare revenue cycle, TekMed offers 1st Party Pre-Collection programs that maximize recoveries while maintaining patient relationships. These programs are ideal for Hospitals and Physician Groups and are conducted in the name of the HealthCare Provider.

1st Party Pre-Collect programs are ideal for groups that want to outsource the patient pay portion of their A/R at an early age. Private-Pay and Balance after Insurance are often the most costly and underperforming portions of the A/R. With our highly knowledgeable and skilled personnel, we can make this portion of your A/R far more profitable.

Pre-Collect Notice:

  • Fully Customizable
  • Designed to encourage payment through available discounts and affordable terms
  • Variable tone
  • Further educates the responsible party of their outstanding balance
  • Source secondary insurance providers

Pre-Collect Calls:

  • All calls are executed in a non-alienating customer service manner by dedicated personnel, while encouraging account resolution
  • Consists of 6 calls over 7 days at preset times during the morning, evening and Saturday to maximize responsible party contact
  • Left messages and Caller ID will direct return calls to our call center and be answered by the same dedicated personnel
  • Payments will be processed or captured on your behalf